Policies
Cancellations
Guests are asked to provide the courtesy of at least 48 hours notice when cancelling/rescheduling appointments. If less than 48 hours notice is given, guests will be required to pay a re-booking fee of $25 per service ($50 for color services or The Curl Discovery Session) cancelled, prior to rescheduling.
Appointments can be cancelled or modified on online booking 48+ hours in advance, for those cancelling or modifying with less than 48 hours notice, that must be done by emailing sarah@thecurlsuitemi.com.
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No-show appointments, or those that arrive too late for the service to still be rendered, will require a re-booking fee equal to the value of the full missed service.
Adjustments
I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your color or cut, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge. Any changes made that are outside of what was discussed in our consult, are a shift from the original goal, or are a result of improper home care (color or curl routine), will result in new charges.
Returns
I want you to be completely satisfied with any product purchase you make with me. If you are not satisfied with your purchase, you may receive a replacement product or credit toward a replacement, so long as you contact The Curl Suite within 14 days of purchase.